Membership

Teachers

Curriculum

Science Stories

Science Tests

Science Videos

Science News

Science Venues

For Parents

Press and Awards

FAQs

About Us

ScienceCastle.com is upfront

Frequently Asked Questions

Payment Information

Will my payment information be secure?
What is your refund policy?
Is there a family or group rate?
Why is my credit card statement showing an extra fee for my Science Castle membership?

 

Membership Questions

How do I become a member?
How soon does membership take effect?

 

Account Management

Can I transfer my membership to a different student?
How do I change my membership package from a monthly automatically renewing membership to a six or twelve month automatically renewing membership?
How do I renew my membership?
How do I change method of payment?
Will my membership automatically renew?

 

Cancellations

How do I cancel my membership?
How soon will the cancellation take effect?
What happens to the student's experiments, science points, etc. after cancellation?

 

Will my payment information be secure?

When you make a purchase on our site, your information is sent directly to your financial institution for verification. Our secure certificate uses 256 bit encryption technology to ensure payment security.

What is your refund policy?

Science Castle memberships are non-refundable. Any applicable cancellation right is waived.

Is there a family or group rate?

Family or group rates are not available.

Why is my credit card statement showing an extra fee for my Science Castle membership?

If you are receiving an extra fee for your Science Castle membership, it is likely that this fee is an International Transaction Fee. Recently, Visa International began adding an International Transaction Fee to cross-border transactions worldwide. Science Castle is located in Campbell, CA, United States so this may be the reason for this fee. Please note that none of this fee reaches Science Castle. Please contact your credit card provider for more details.

How do I become a member?

1. Create a free student account.
To do this, click here and fill out the form. If you have an account already proceed to step 2.

2. Choose your membership package.
Once your student account is created, visit our Membership page and select a membership package.

3. Confirm your membership.
Check your email to find your confirmation email. Have your order number ready and click here to activate your membership now.

How soon does membership take effect?

Memberships can be activated as soon as payment is received. This will depend on the method of payment you choose:

Credit Card - Memberships purchased using the Credit Card payment option can be activated instantaneously.

PayPal - Memberships purchased using PayPal can be activated instantaneously.

Please have your order number ready and click here to activate it.

If you still have issues please contact us.

Can I transfer my membership to a different student?

Memberships are non-transferable.

How do I change my membership package from a monthly automatically renewing membership to a six or twelve month automatically renewing membership?

To change your membership package, simply cancel your recurring monthly membership and purchase the new membership package of your choice. Any remaining time from your monthly recurring membership will stack onto your new membership.

How do I renew my membership?

To renew your Science Castle membership, simply go to the Membership Page, and choose the membership package of your choice. As long as you use the same student name and password when renewing, your membership will pick up right from where it left off.



Note: If you have an active 1 month, 6 month, or 12 month automatically renewing membership, you will have to cancel before you're able to change your subscription package.

How do I change method of payment?

To change your monthly membership fees to a new credit card, simply cancel your current membership and purchase a new membership using your updated information. As long as you use the same student name, none of your information will be lost and any remaining membership time on your original membership will stack onto your new membership.

Will my membership automatically renew?

The only time a membership will automatically renew is when you choose the 1 month, 6 month, or 12 month membership options, and then select the "Credit Card" method of payment from the list of payment methods. These types of memberships will automatically renew to ensure uninterrupted service. You can cancel this membership at anytime.

One month memberships purchased through PayPal do not automatically renew.

How do I cancel my membership?

Membership cancellations only apply to memberships purchased using a credit card. For your convenience, these memberships automatically renew each month to ensure uninterrupted membership service.

You may cancel your membership at any time. You will still receive the full membership period that you have purchased.

Canceling a membership requires the student name and password. If you don't know your password, please visit Forgot Password to have a new password emailed to you.

To cancel your automatically renewing membership, visit Cancel Membership. You will need the student name and password to cancel the membership. An email notification confirming your membership cancellation will be sent to you.

How soon will the cancellation take effect?

Canceling your membership means your membership will not automatically renew. Once your membership has been canceled, it will automatically expire at the end of the time you have paid for. The cancellation can be completed any time after the initial purchase. You will not lose any membership time by canceling early.

For example: if you purchase an annual membership on January 1st through the Credit Card payment method on our website, you can cancel any time before December 31st to ensure your membership is not automatically billed again. Even if you cancel as early as January 2nd, your membership will remain active for the entire upcoming year.

What happens to the student's experiments, science points, etc. after cancellation?

After your membership has been canceled, the student will continue to enjoy full member benefits until the end of the paid term. Once the membership time expires, the student's information will be archived. It can be automatically retrieved with a renewal purchase completed under the same student name.

About us | FAQs | Links | Privacy Statement | Customer Service | Contact us | Science gifts | iTunes | RSS Feed RSS Feed